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Job Description

Grove Group are looking for IT graduates or part­time students to join their 1­year full time Internship

Programme in our Support department.

Through this programme, the intern will work with our team of experienced support engineers and will be

trained in­house to be able to support the various technologies that Grove Group provides to clients

including Google Apps, Microsoft & Mimecast. In addition, you will be trained on the following:

1. Receiving inbound support calls and email requests for support.

2. Providing technical support to clients and resolve issues.

3. Escalating calls and work requests to the Support Co­ordinator where appropriate.

4. Updating the CRM system with call logs, work requests, status, resolution and case closing.

5. Maintaining and supporting the Grove internal systems including server, network, on­line access,

hardware and software on an adhoc basis as required.

To qualify for placement as a Grove software developer intern, you will need:

∙ IT Degree or Diploma

∙ Good understanding of email platforms

∙ Understanding of TCP/IP, SMTP and DNS

∙ Exposure to cloud solutions / environments

∙ Desire to learn and advance

∙ Able to learn new skills and technologies very quickly

∙ Good interpersonal and communication skills to be able to handle telephonic communication

∙ Willingness to help others to sort out issues

∙ Good problem solving skills

∙ Attention to detail

∙ Responsible and reliable

∙ Team player

Successful completion of the internship could then lead to a permanent position with the Company.

About Grove Group

Grove is an ‘Innovative Partnership’ with people that believe in ‘Innovating Technology’. Our vision is to make people’s lives and business processes easier and more effective through the better use of technology. Grove believe that Cloud, Mobile & Analytics are at the core of this and our aim is to connect businesses with the cloud and mobile tools that will work best for them. Grove are cloud computing natives. Grove were born and grew up in a virtualized world where organisations are no longer tied to legacy systems, processes or hardware. Where organisations are no longer bound by an office or geographic location. Grove work with our clients to help them understand how and where they can leverage cloud based infrastructure and applications to increase their capability, reduce their long term costs and underpin their growth and ability to respond to a constantly changing world. Grove come with the experience of working with some of the world largest and most complex organisations to ensure they leverage the power of cloud computing & mobility in multiple industries, Grove are a proud Google Apps Premier Partner, Microsoft CSP Partner, Mobile App Development & Analytics Partners.
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