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Job Description

Job Description

Delight our customers by proving superb service by responding immediately and professionally to their queries via phone, email, live-chat or support software.
Exceed customer expectations by resolving their questions and fulfillment queries.
Process exchanges and returns efficiently and timeously.
Manage customer expectations in a professional and courteous manner.
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
Work as a team to ensure that the response rate on customer queries is minimized.
Work in a fun, energetic, cool and collaborative environment.
Proactively seeks out information or solves problems in order to delight our customers.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Willingness to work a flexible schedule and occasional overtime when needed.
Key Requirements

Matric (grade 12) exemption.
1 yr + Experience dealing with customer service or within a customer centric environment.
Experience with multiline telephones, online chatting and ticketing systems is advantageous.
Positive attitude, understanding and passionate about making people happy.
Strong attention to detail, super organised with superb time management and administration skills.
Excellent telephone manner.
Full command of English.
Confident with computers – Word and Excel.
Passionate about fashion, décor, kitchen ware, gadgets or art.
Key Competencies

Strong interpersonal skills
Problem Analysis
Planning and Organising
Customer Focus
Stress Tolerance
Verbal and Written communication

About Superbalist.com

History Founded in November 2010, Superbalist.com (formerly Citymob) launched in November 2013 as an online style destination for South Africans. Having established a strong and distinctive presence in the world of e-commerce, Superbalist.com caught the attention of online retail giant Takealot.com, who officially acquired the website in August 2014. Superbalism It doesn’t matter if you’re the creator or the appreciator – Superbalism is a higher state of awareness. Where design matters and creativity becomes palpable. Superbalism finds joy in innovation and gets a high from the unique. It’s that emotion when we fall in love with something beautiful. Or the excitement of discovering our new favourite thing. How It Works Superbalist.com expertly curates the world’s finest art, style and lifestyle products. Members can shop sharply styled and edited features, which offer select brands, latest trends, original collaborations and key insights from people in the know.
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